Shipping policy
At JKCrafts, we aim to deliver your order as quickly and smoothly as possible. Below you will find all the details about our shipping process, including delivery times, costs, and tracking. If you have any questions, feel free to contact us; we are here to help.
1. Where We Ship:
We currently ship to Australia.
2. Handling Time:
Orders are processed within 1–3 business days. If you place an order after 5:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney), we will process it on the next business day.
3. Delivery Time frames:
Shipping within Australia
- The estimated delivery time is 3-5 business days.
4. Shipping Costs:
Standard Parcel:
- 0kg - 0.071kg = $9.50
- 0.071kg - 9kg = $15.00
-
9kg - 18kg = $30.00
Courier Oversized Item:
- 18kg - 25kg = $98.17
- 25kg - 35kg = $120.00
5. Free In-Store Pickup
Choose in-store pickup at checkout and collect your order free of charge from our location at C4/101 Rookwood Rd, Yagoona NSW 2199, Australia.
6. Tracking Your Order:
Once your order has been shipped, we’ll send you an email with your tracking number and a link to track your package online.
For more information, please visit our Track Your Orders page.
7. CANCELLATIONS
If you need to change your order before receiving it, we can accept cancellations at any time up until shipment. If an order has already been shipped, please refer to our refund policy.
8. DAMAGED PACKAGES IN TRANSIT
If you notice that a package was damaged during transit, please refuse delivery if possible and contact our customer service. If the package was delivered without you being present, please contact our customer service to discuss the next steps.
9. Contact Us:
Trade Name: JKCrafts
Phone: +61 405 266 492
Email: greigk@jkcrafts.com.au
Address: c4/101 Rookwood Rd, Yagoona NSW 2199, Australia